Brightpoint Brightpoint 
EAP applications for program year 2024 are now available. If you are up for disconnect, please reach out to your utility company, 2-1-1, and your township trustee. The official program start date is November 1, 2023. We will not be able to prevent disconnections or call in pledges prior to this date. We encourage you to continue accessing our services by calling, emailing, and using our website.
Status of online applications can be checked through the portal that the application was submitted through. To check on the status of a paper application, email [email protected] or call the help center at (800) 589-3506 option 1.
Utility Assistance applications require 55 days for processing. After the application is processed, it may take up to 60 days for benefits to show up on your statement.
Utility Assistance, otherwise known as the Energy Assistance Program (EAP), can help pay a portion of winter heating bills for households in Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley counties. EAP provides a one-time annual benefit that can assist with the high cost of home energy.
Utility Assistance benefits are available to households with a combined annual income at or below 60% of the State Median Income. Please visit the Utility Assistance page for the most recent State Median Income information.
Applications can either be submitted online, emailed to [email protected], mailed to our main office, or dropped off at any Brightpoint location.
Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley.
Energy Assistance benefits are available to households with a combined annual income at or below 60% of State Median income. Poverty levels are determined by the Office of Management and Budget.
Call 1-800-589-3506, press 1 and follow the prompts for Utility Assistance.
Our phones are open from 8:00 AM to 5:00 PM, Monday through Friday. The Family Support Department is closed to the public on Wednesdays from 8:00 AM to 1:00 PM and on Fridays.
Virtual office hours are available Monday’s from 1:00 PM to 3:00 PM and Thursday’s from 4:30 PM to 6:00 PM. Click here to join the meeting at any one of those times to have your questions answered.
Other Agencies
Step One: Complete and submit a 2023-2024 online application OR complete the mail-in application. Opens October 2, 2023.
Step Two: For mail-in applications, submit via:
The EAP Application and all required documentation must be submitted to the Brightpoint office by May 20, 2024.